Review guidelines

Owner reviews are written by Casadi readers about pieces in the archive that they own or have owned. These guidelines are part of the terms of use. Questions go to service@casadi.co.

Who can write a review

• You need a reader account and must be 18 or older.
• Review only a piece you own or have owned, from your own experience of it. Do not review on behalf of someone else, and do not write about a piece you have only seen.
• One review per reader per piece. You can edit or withdraw it from your account at any time.
• Ownership is self-declared. We do not check receipts, so reviews are labelled “Owner review”, never “verified”.

Gifts, discounts and payment

• If you received the piece free or discounted from the house, a retailer or a PR agency, or were paid or offered anything for the review, you must say so. Tick the box on the form and the review shows “Received free or discounted from the house”.
• Undisclosed incentives can mislead readers. Consumer law in Australia (the Australian Consumer Law), the United States (the FTC rule on consumer reviews) and the United Kingdom (the Digital Markets, Competition and Consumers Act 2024) treats fake or undisclosed incentivised reviews as misleading. We remove reviews that hide one.
• Houses and their agencies may not write, commission or buy reviews of their own pieces or a competitor’s, and may not offer anything for a positive review or for removing a negative one.

What we publish

• Your honest experience of owning the piece: materials, make, fit, how it has worn, value. Positive and negative reviews are treated the same way.
• We do not publish reviews that are not first-hand, are about people rather than the piece, contain personal information, are abusive or discriminatory, include links, prices for sale or contact details, or repeat another review.
• State opinions as opinions. A factual claim, for example that a piece is counterfeit, unsafe or that a store acted unlawfully, needs to be something you could stand behind. We may ask you to change it or decline to publish it.

Moderation

• Every review is read by an editor before it appears. We approve, ask for a change, or decline it with a reason, and email you the decision.
• Editing a published review sends it back to the editors. It leaves the page until it is approved again.
• Moderation is about these guidelines, never about whether a review is favourable. Advertising, sponsorship and affiliate links have no effect on which reviews are published, their order or the rating.
• The star rating on a product page is the average of the approved owner reviews only.

Reporting a review

Every review has a Report link. Reports go to the editors. When 3 different readers report the same review, it is hidden until an editor decides. Rights holders and anyone with a legal concern can also use the rights and takedown page, and we act promptly on a complaint.

Your words and our licence to publish

You keep ownership of what you write. By submitting a review you give Casadi a worldwide, non-exclusive, royalty-free licence to publish it on casadi.co with your display name, to show excerpts of it with the piece, and to make small edits for length, spelling or formatting that do not change its meaning. The licence ends for new uses when you withdraw the review; if you delete your account, a published review stays under the name “A Casadi reader”, with no link to you. You confirm the review is your own work and that publishing it does not break anyone’s rights.

Your name

Reviews show your display name as first name and last initial unless you choose initials only or your full name. Your email address is never shown. Your profile is private unless you make it public, and you choose whether a public profile shows your wardrobe and wish list.